Service contracts are available in blocks of 10 hours, prepaid for future service work. During the active service contract, all dispatch fees will be waived, and telephone support will not be billed for calls of less than 30 minutes duration. We understand that all businesses are unique, and yours may require tailored service. K2 Network Services can specially design a service plan that fits your exact needs.

Service contract members will be guaranteed a 4 hour response to service calls. All other customer can be assured that if we are unable to attend on the same day the service is requested, it will be attended to the following morning. K2 Network Services are available 24 hours for emergencies. After hours and weekend scheduling is also available.

Several levels of support are available: on-site support, telephone support and email support.

All work performed will be accurately documented on Service Reports, with a copy left on site for your records. All invoices will contain detailed itemization of costs and expenses to assist with your record keeping.